Based on my professional
experience I do address especially (but not only) IT Service Providers
and internal IT departments:
design and implementation of development programs to increase
professional competencies ('soft skills') required by IT service
providers to achieve their business objectives
to my client's needs ranging
from a 1-day-workshop (addressing a specific development topic) up to
several days lasting seminars in a 'virtual' and/or 'traditional'
delivery format depending on the learning objectives:
Customer satisfaction / loyality
Coaching / mentoring
conferences, workshops, project kickoffs, etc.